What is it? HUD Softphone allows you to make and receive calls with your computer.
Is it necessary? No. If you solely use a desk phone to make and receive calls, that is all you need. However, there are a few important reasons why you may want to download HUD Softphone:
- You use or want to use softphone functionality with HUD (most commonly with a computer headset)
- You do not have a desk phone
- You use Fonality call controls inside your Salesforce application